Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days from the date you received the item, unopened (with any seals intact) and we will issue a full refund for the price you paid for the item.
We can only accept the return of opened items if they are faulty. Brother & Gent do not cover return postal delivery costs unless the item is faulty or the incorrect item has been sent. In the case of receiving an incorrect item as soon as you realise this please contact us and we'll send you the correct item at no extra charge as well as paying for the return postage for the incorrect item. We are unable to exchange items that are not damaged, defective or incorrect.
If the item was damaged in transit or if the item is faulty get in touch via the contact page and you can return the item(s) to us within 14 days of receipt for exchange. In certain cases we may request photographic evidence.
In the event of Brother & Gent sending you a replacement for a damaged, defective or incorrect item, you must return the item to Brother & Gent within 14 days. We are unable to send any replacement item until we receive the damaged, defective or incorrect item back from you.
For any further questions regarding our returns policy please contact us.